The Wardrobe

FAQ'S

Can I cancel or change my order?

Because we begin processing orders quickly, we cannot guarantee cancellations or changes once an order has been placed.

If you made a mistake, contact us as soon as possible and we'll do our best to assist.

How long does shipping take?


Orders are processed within 3–5 business days. Once your order ships, you'll receive a confirmation email with tracking information. Shipping times may vary depending on your location and the carrier.

Do you accept returns?

At this time, all sales are final. We encourage customers to review sizing information carefully before placing an order.

What if my item arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@karmabykhay.com with your order number and photos of the item.

Once approved, we'll gladly issue a replacement (if available) or a full refund.

Do you offer exchanges?

We currently offer local exchanges only for customers in the Richmond, Virginia area.

Exchange requests must be made within 7 days of receiving your order. Items must be unworn, unwashed, with original tags attached.

Please contact us before bringing an item for exchange.

Do you offer local pickup?


At this time, we do not offer local pickup. All orders are shipped directly to your door.

Do you deliver locally?

Not at this time.

We're currently focused on providing fast nationwide shipping.

How do your items fit?

Each product page includes sizing information whenever available.

If you're between sizes or need help choosing, feel free to email us—we're happy to help!

  • Nuvé Neutral

    Whether you're looking for a piece that makes a bold statement or a subtle accent, we hope to have something to complement your individual style.